Frequently asked questions
Quick answers about our services, process and policies. Can’t find what you need? Use the help button or contact us.
General
What does BMT Verse do?
We help businesses and creators grow online in three areas: e-commerce stores and advertising, websites, and video content and channels.
Do you run your own businesses?
Yes. We operate our own stores, websites and a large network of social media pages, brands and channels. We use the same systems for clients.
Where are you based?
We have offices in Raleigh (USA), Wolverhampton (UK) and Lahore (Pakistan), and we work with clients worldwide.
How much do your services cost?
It depends on the services and the size of the work. Tell us what you need and we will send a clear quote.
Do I keep ownership of my accounts?
Yes. Your stores, ad accounts, domains and channels are always set up in your name.
Do you guarantee results?
No honest agency can guarantee sales, approvals or monetization, because platforms and markets decide. We guarantee professional work, transparency and regular reporting.
Working with us
How do we start working together?
Send a quote request or sign up as a client. We arrange a free discovery call, then send a written plan, timeline and price for your approval before any work starts.
How do you report progress?
You get regular updates and a monthly report in plain language: what we did, what it achieved and what comes next.
What are your working hours?
With teams in the USA, UK and Pakistan, we cover US, UK and Asian business hours. We reply to messages within one business day.
How do I pay?
Payment terms are set out in your proposal. Monthly services are usually billed in advance, and one-time projects usually start with a deposit.
Can I cancel?
Yes. Ongoing services can be ended with the notice period in your proposal, or 30 days’ written notice if none is stated. We help you take over your accounts and files.
BMT Commerce
Which marketplace should I start with?
It depends on your product, margins and where you are based. We recommend the best starting point during the first call.
Can you manage several marketplaces together?
Yes. We keep listings, stock and prices consistent across Shopify, Amazon, eBay and Walmart.
Are the accounts in my name?
Always. Your stores and ad accounts are created for your business and owned by you.
BMT Media
Do you use AI?
Yes, as a tool. Our team writes, edits and checks every video so it is original and follows platform policies.
Can you guarantee views or monetization?
No. Platforms decide reach and monetization. We focus on quality, consistency and policy compliance.
Which platforms do you cover?
YouTube, YouTube Shorts, Facebook, Instagram Reels and TikTok.
BMT Web
Can you do everything from domain to launch?
Yes. Many clients come to us with only a business name, and leave with a domain, email and live website.
Will the website work on phones?
Yes. Every site is designed mobile-first and tested on phones, tablets and desktops.
Do you offer maintenance?
Yes. We offer monthly maintenance for updates, backups and small changes.
Still have a question?
Send us a message and our team will reply within one business day.